Payment Policy

Welcome to Viben (accessible via www.viben.shop). This Billing Terms and Conditions policy governs all financial transactions, checkout procedures, and payment protocols performed on our store. We are committed to providing a  secure, transparent, and compliant shopping experience for our customers across the United States.

By placing an order and completing the checkout process on our website, you expressly agree to the billing terms and payment conditions outlined below. This store is legally operated under our licensed parent corporate entity, BEC & BRIDGE (RETAIL) PTY. LIMITED.

1. Accepted Methods of Payment

To ensure maximum convenience and security, Viben integrates seamlessly with major international payment gateways. We currently accept the following payment methods at our secure checkout:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
  • Digital Wallets & Accelerated Checkouts: Apple Pay, Google Pay, Shop Pay
  • Alternative Secure Gateways: PayPal (including PayPal Express Checkout)

Please note: We do not accept cash on delivery (COD), bank wire transfers, personal checks, or mail-in money orders. All payments must be fully authorized electronically through our integrated checkout portal prior to order processing.

2. Currency Standardization (USD)

All product listings, shipping calculations, taxes, and transaction summaries displayed on www.viben.shop are denominated and processed strictly in United States Dollars ($ USD). If you are ordering using an international credit card or an account held in a foreign currency, your financial institution may apply a standard currency conversion fee according to their specific institutional rates. Viben is not responsible for any foreign exchange variations or multi-currency processing fees levied by your bank.

3. Payment Authorization and Immediate Capture

When you click the "Pay Now" or "Complete Order" button at checkout, our secure system immediately requests a payment authorization from your card issuer or payment provider. Upon successful authorization, the total purchase amount will be captured immediately in full. This complete payment captures the inventory and initiates our strict 1-3 business day handling matrix to ensure prompt dispatch to your destination address.

4. Total Cost Transparency & Zero Hidden Fees

At Viben, we adhere to absolute transparency regarding consumer pricing to fully comply with United States Federal Trade Commission (FTC) guidelines and Google consumer protection trust frameworks. The final cost breakdown shown on your order confirmation page is exactly what you will be charged. We guarantee:

  • Shipping Costs: $0.00 USD (We offer Free Standard Shipping across the entire United States with no minimum order requirements).
  • Handling/Restocking Fees: $0.00 USD (No administrative fees, hidden handling charges, or restocking fees are ever applied).
  • No Unauthorized Subscriptions: All items on our store are structured as one-time, standalone purchases. We do not operate recurring charges, automatic club enrollment, or hidden continuity billing models.

5. Sales Tax and Government Duties

Applicable sales tax will be automatically calculated and displayed during the checkout process based on the state-specific tax laws governing your delivery destination within the United States. All calculated taxes are clearly itemized on your final payment summary before transaction authorization. For international compliance parameters, any basic import or customs duties associated with localized hardware distribution are completely absorbed by Viben.

6. Advanced Encryption, Data Security & PCI Compliance

Your financial security is our highest operational priority. The checkout environment at www.viben.shop is reinforced with the following military-grade encryption protocols:

  • SSL Encryption: Our entire website utilizes a 256-bit Secure Sockets Layer (SSL) certificate, establishing an unbreachable encrypted link between your web browser and our payment servers.
  • PCI-DSS Compliance: Our e-commerce hosting infrastructure complies fully with Level 1 of the Payment Card Industry Data Security Standard (PCI-DSS). This is the highest level of information security recognized globally by major credit card processors. Your raw credit card numbers are strictly tokenized and are never stored, viewed, or transmitted through our corporate databases.

7. Security Verification and Fraud Prevention

To protect our consumers and prevent unauthorized credit card misuse, all orders are filtered through an automated fraud detection mechanism. In isolated cases where our system flags a transaction as high-risk (such as an unexplained mismatch between billing and shipping addresses), we reserve the right to temporarily pause shipment and request minor identity verification. If we do not receive a verification response within 48 hours, the order will be cancelled automatically, and a full refund will be processed back to the original source account within 24 hours.

8. Order Cancellations and Billing Adjustments

If you need to cancel or adjust an order, please email info@viben.shop within 12 hours of placing the order. Once an order has crossed into our fulfillment pipelines or has been dispatched, it cannot be cancelled mid-transit. However, you retain full access to our 30-Day Free Return Policy once the item arrives, with all eligible refunds credited back to your original payment method within our mandated 10 business day processing window.

Corporate Verifiability & Billing Inquiries

For any inquiries regarding an authorized charge, billing discrepancy, or payment confirmation, please contact our legal corporate accounting department directly:

Store Brand Name: Viben
Legal Corporate Parent Entity: BEC & BRIDGE (RETAIL) PTY. LIMITED (ACN: 617 994 788)
Authorized General Director: Nikkilas Lee McGrath
Verified Physical Headquarters Address: 4 Traverse Rd, Mullaloo, WA 6027, Australia
Primary Corporate Telephone: +61 468 256 771
Dedicated Support Email: info@viben.shop