Shipping Policy
Shipping Policy
Thank you for shopping at Viben. We are dedicated to providing clear, transparent, and reliable shipping services for all our valued customers across the United States. Below are the comprehensive terms and conditions that constitute our Shipping Policy.
Shipping Destination
We currently specialize in serving the United States market. All orders are processed and shipped directly to valid residential and commercial addresses within the USA.
Shipping Costs & Currency Transparency
- Standard Secure Shipping: $0.00 USD (We provide Free Shipping on all products site-wide, with no minimum order requirements).
- Hidden Surcharges: None. The price you see at checkout is final in USD. All duties and basic handling costs are fully covered by Viben.
Order Timeline Matrix (Handling & Transit Time)
Our strict operational timeline ensures that your order is handled with care and delivered efficiently:
| Metric Component | Operational Policy Details |
|---|---|
| Order Cutoff Time | 5:00 PM (GMT-05:00) Eastern Standard Time (New York) |
| Order Handling Time | 1 - 3 Business Days (Processed Monday through Friday) |
| Order Transit Time | 7 - 13 Business Days (In transit Monday through Friday) |
| Total Estimated Delivery | 8 - 16 Business Days from payment authorization |
*Please Note: Orders placed after our 5:00 PM EST cutoff time on Friday or over the weekend will begin processing on the following Monday morning. Shipping does not operate on official US national holidays.
Order Tracking and Verification
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number (e.g., USPS, FedEx, or DHL). You can track your package directly through our website or via the carrier's portal. Tracking information typically activates within 24-48 hours of shipment notification.
Wrong Address Disclaimers & Delivery Issues
It is the responsibility of the buyer to ensure that the shipping address is entered correctly at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you immediately to arrange re-delivery. If you suspect your package is lost in transit, please contact our support team without delay.
Shipping Inquiries
If you experience any delays or have questions regarding the delivery status of your order, please do not hesitate to reach out to us:
Store Name: Viben
Email Support: info@viben.shop
Customer Service Hotline: +61 468 256 771
Business Headquarters: 4 Traverse Rd, Mullaloo, WA 6027, Australia