Privacy Policy

This Privacy Policy describes how Viben (accessible via www.viben.shop) collects, uses, and discloses your personal information when you visit our website or make a purchase from our online store. We are committed to protecting your privacy and securing your personal transaction details in strict compliance with United States consumer privacy standards and international data protection laws.

1. Collection of Personal Information

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Here is a summary of what we collect and why:

  • Device Information: Collected automatically via cookies, log files, web beacons, and pixels. This includes your web browser version, IP address, time zone, and how you interact with our site to optimize your shopping experience.
  • Order Information: Collected directly from you to process payments, arrange shipping, provide invoices/order confirmations, and communicate with you. This includes your name, billing address, shipping address, payment information (processed securely through encrypted gateways), email address, and phone number.

2. Sharing Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information on their official privacy page. We do not engage in selling, renting, or trading your personal data to third parties for marketing purposes.

3. Data Security and SSL Encryption

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All credit card and transactional information entered on www.viben.shop is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption standard.

4. Cookies and Tracking Technologies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

5. Your Rights & United States Privacy Compliance

Our practices comply fully with US Federal and State privacy regulations. Depending on your state of residence (e.g., California Consumer Privacy Act - CCPA), you may have the right to access the Personal Information we hold about you, to port it to a new service, or to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through our primary support email.

6. Changes to this Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Privacy Officer

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Viben Privacy Compliance Department
Email: info@viben.shop
Corporate Office: 4 Traverse Rd, Mullaloo, WA 6027, Australia